As John Hogarth's reliance on IT increased, their team were finding it challenging to maintain their systems the necessary standard. DHCO IT were able to offer an efficient, local service which included ongoing IT support, email security, Microsoft 365 support, and and regular server backups.

John Hogarth Ltd Case Study

Located in Kelso in the Scottish Borders, John Hogarth Ltd specialises in the milling of oatmeal and pearl barley. They have been delivering high-quality cereal food products throughout the UK & Europe for over 100 years.

The Challenges

As their dependence on IT has grown significantly over the past 10 years, the team at John Hogarth Ltd encountered difficulties in maintaining their systems at the necessary standard for efficiency and security.

The more recent end-of-life status of Windows Server 2012 R2 meant there would be no more security updates released for John Hogarth’s current server and an upgrade was required to ensure their systems remained safe and secure.

The Solution

Recognising the need for IT expertise, John Hogarth Ltd contacted DHCO IT in 2016. DHCO IT now provides John Hogarth Ltd with their monthly managed IT support contract, which includes efficient ticket support, as well as managed antivirus, Microsoft 365 support and licences, server backup and email security.

To address the Windows Server 2012 R2 status change, DHCO IT installed and configured a new in-house server, strategically executing the transition over the weekend to minimise disruption to their operations.

Fiona, Accountant/Company Secretary at John Hogarth Ltd, commented, “Commencing our contract with DHCO IT in 2016 has allowed us to use their expertise to improve and streamline our operations. Outsourcing our IT means that we can now concentrate on our own skill set. Our security, storage of data and backup are all handled through DHCO IT, giving us peace of mind knowing that our worst-case scenario will hopefully be avoided.”

“We have found the team at DHCO IT very approachable and supportive, their extensive knowledge base and swift response times are very helpful. IT tickets are dealt with in a timely manner, and the team are very good at keeping us informed on timelines when the issues are more complex.”

Speaking about the local, Scottish Borders-based service DHCO IT provides, Fiona continued “Having DHCO IT on our doorstep means that they can pop over to do any work required if it cannot be done remotely.”

“We recently upgraded our in-house server. The new server was fully prepared before installation with the changeover taking place over the weekend meaning the impact on our day-to-day operations was minimal.”

DHCO IT’s experienced team is committed to providing a local and efficient service to businesses throughout the Scottish Borders and beyond. To find out more about their services and to ensure your IT system isn’t holding your business back, contact the DHCO IT team by emailing mail@dhcoit.co.uk.